Hotel Association of Canada's Hall of Fame Award

Spa Marketing > Strategies for Medi, Day Spa & Salon Professionals

June 3, 2008 |

Canada’s Hall of Fame Award of Excellence

Tigh-na-Mara Garners Hotel Association of Canada’s Hall of Fame Award of Excellence

Tigh-Na-Mara Seaside Spa Resort and Conference Centre, in Parksville, B.C. received the Hotel Association of Canada’s Hall of Fame Award of Excellence, winning in the Human Resources division. The award is sponsored by the Canadian Tourism Human Resource Council (CTHRC) and emerit Tourism Training, and was presented during an awards dinner at the Hilton Toronto Hotel.

CTHRC President Wendy Swedlove presented the fourth annual HR award to Laurie Sagle, Tigh-Na-Mara’s Director of Human Resources. Located in Parksville, British Columbia, Tigh-Na-Mara offers 192 log cabin units spread throughout a forested 22-acre property. Established in 1946, the property has grown significantly, and in 2005, implemented a director-level Human Resources position, an innovative decision for an independent resort. This led to Tigh-Na-Mara creating forward-thinking HR strategies to attract and retain motivated employees, resulting in improved customer satisfaction and an overall increase in the company’s bottom line. Tigh-Na-Mara’s HR strategies include specialized training programs, awards for exceptional guest service, long service awards, and an extensive benefits package.

Tigh-na-Mara is home to the Grotto Spa, one of the largest resort spas in Canada. Its popular Desperate Housewives’ package offered up a taste of “Wisteria Lane,” Pacific Coast style, where discerning women could escape doldrums and dirty dishes for stress-defying spa treatments, mineral baths and endless tapas, proving that innovation at the resort wasn’t limited to Human Resources.